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Shipping
●DPD Express、DHL Express and FedEx Express are our default shipping methods. In some individual European countries, the package will be shipped out by EMS,UPS,aramex.
●Once you submit an order, you will receive an order confirmation email. Please confirm your order information is correct, such as the shoes, the size, and also the city name and the zip code you left if they are matched. If you didn’t receive the order confirmation email, please go to have a check in your junk mail.
●Once your order pays successfully, your order will be prepared within 1-2 days. The tracking number will be sent to you within 3-4 working days, weekends will have a 1-2 days delay. In this period, you can track your package by the tracking number. If you track that the shipping information just a label(DHL, FedEx and UPS), it means your package is on the way to the carrier. then pls wait 6-8 days, the shipping will update.Due to the peak season , the flight will have a 4-5 days delay, After your shipping information update, the transportation time will be like 5-6 days, which means you will receive your package within 15-20 days in the peak season.
●Speak of the tariffs, generally, the declared price of the package is lower than the starting point for tariff collection in the local country. So you don’t need to pay tariffs. In some individual countries, if you need to pay tariffs when cannot declare a low declaration, please contact us.
Below are the timeframes for International Shipping:
●America
US Canada (10-15 Business Days)
Brazil (15-20 Business Days)
●European
UK France Germany Spain Portugal Netherlands Austria(15-20 Business Days)
Other European Union (28 Countries) (20 Business Days)
●Middle East countries
Israel Turkey (15-20 Business Days)
Dubai Qatar Saudi Arabia (15-20 Business Days)
●Oceania
Australia (10-15 Business Days)
New Zealand (15-20 Business Days)
Other Countries (15-20 Business Days)
Notes:
●If it happens to be a holiday, there would be 2 or 3 days delay in delivery.
●The package will be returned if it is not picked up in 10 days after arrival. Customers need to pay for the returning freight cost.
●If you have any questions about the shipping you may contact us.